Take some time this week to visit the company that you selected for your project. If you are unable to visit in person, attempt to reach a representative via phone, e-mail, or instant chat. The goal of this portion of the project is for you to interact with employees of the company to determine how they treat their customers and what type of experience they create. Based on your interview respond to each of these questions in paragraphs with examples. Follow the same format as our previous assignments which is an essay.
- How do the employees work together as a team?
- In what ways are they helpful to their customers?
- What, if anything, is unique about their customer service?
- Do you feel valued and appreciated as a customer? Explain.
Write a one to two pages summary of your interview. Make sure to have an in-text citation for a personal interview in APA format. Attached is example